Following up with your customer will keep them on the right track! It will also let them know that you care about them as a person and not just a sale!!
The fortune is in the follow up!
Make sure your customer contacts you the day they start their products!
- On the first day they start
- Go over the directions again to make sure they took the products properly.
- Ask if they weighed, measured and took their before picture. If not, encourage them to do so. This will be more important to them than they realize!
- Answer any questions they may have at this time.
- Follow up again on day 3
- You are just checking to see if they have questions.
- If they are taking the Boost or Accelerator+ see how it's going for them.
- Offer encouragement and give praise…be their cheerleader!!
- Follow up again on day 7
- Use the same guideline as day 3.
- Find out their weight loss results or inches lost.
- Offer encouragement and give praise…be their cheerleader!!
- Keep in touch every week or so .….
- Let them know you are available any time they need you.
- Always return calls, text or emails asap.
- Send encouraging messages from time to time.
- DO NOT call them everyday….you want to keep in touch but you don’t want to drive them crazy and make them start avoiding you!
- If they are not preferred customers, send them an email, text or call them 1 week before they need to reorder. This is just a reminder for them to place their order so they don’t have to skip any days waiting for it to be delivered.
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